Tyres

At Alphabet we respond to all your queries and needs.

During the tyre change season drivers will be informed about the date and place of exchange via SMS after having completed all necessary data in the DRIVE App by the Fleet Manager.

If you have not received such an SMS so far, please contact Fleet Manager to complete the data in the DRIVE App

Below you will find a list of FAQs on tyres.

When are the tyres changed over in my car?

The winter/summer tyre change over is made twice a year and its date is set after all the required data has been entered by the fleet manager in the DRIVE Application.

Once the tyres are available in a given location, the user will be sent a text message with the information which service centre they should visit. Those who use the door-to-door system are not sent a text message but are contacted by phone to arrange a suitable tyre change time.

Can I enter my data in the DRIVE Application myself?

There is a Driver Module in the application through which each driver can log in the application and individually:

  • identify the place where the tyres for their car are stored;
  • modify their contact number;
  • confirm the completion of the tyre change process;

additionally, the company's fleet manager can provide the drivers with an extended option to edit their data.Consequently, each driver may individually specify the place where they want to change their tyres.

Note: When granting this authorisation, please make sure that the option to modify the tyre storage site is not excessively used as any unreasonable modifications will generate costs to your company and extend the time required to prepare the deposited tyres for change.

Where can I have my tyres changed or repaired - which service centre can I visit?

All tyre change and repair operations must be carried out only in the service centres approved by Alphabet Polska. You can find the addresses of the service centres in the Repair workshop locator.

Where are my tyres stored?

You will find information about the present location of your tyres by logging in our DRIVE Application.

My tyre keeps losing air / has been punctured by a nail - what should I do?

Please visit a vulcanising shop where you recently changed your tyres. If it is impossible to get the car serviced in this repair workshop, please check the location of the nearest service centre approved by Alphabet Polska. You can find the addresses of the service centres in the Repair workshop locator.