At Alphabet we respond to all your queries and needs.
Below you will find a list of FAQ on fuel cards.
What fuel cards are offered by Alphabet Polska?
We handle BP Routex, ORLEN and Shell fuel cards.
What should I consider when using a fuel card?
- When filling up their car, the driver should be ready to enter a PIN code and the current mileage of the car used;
- You should also check whether the card provided is designed for the car whose registration number is embossed on its reverse.
- It is prohibited to fill up other vehicles without the prior consent of the owner of the Alphabet Polska Fleet Management Sp. z o.o. card.
Can I fill up the replacement car using my fuel card?
If your car is being repaired and you need to fill up the replacement car, you should contact your company's fleet manager to request an authorisation from us to use the fuel card for the replacement vehicle.
Can I get authorised to use my fuel card to fill up my new car?
The authorisation can be given only for the cars with an active contract. It is impossible to issue an authorisation to fill up a new car with the fuel card assigned to the previous vehicle.
What should I do if I lost my card?
If you lost your fuel card, call us on: +48 22 820 55 88 or use the contact form. Outside the office hours, please contact Alphabet Assistance.