Please provide us with your vehicle information and details about the glass damage and we will validate your request* and respond within 4 business hours to confirm a date and time for your glass appointment.

Important Note: If you have an ADAS system** on your vehicle then you may need to arrange a 2nd appointment to get your windscreen re-calibrated.

*Alphabet’s glass services are a pay on use service. The service costs nothing to turn on and you only ever get charged for the work carried out. If you have not signed up to our glass services then we will work with you to confirm how to proceed.

**What is ADAS?

As the safety technology evolves within vehicles, ADAS (Advanced Driver Assistance Systems) become more common place. It’s important to ensure that they are functioning correctly. These systems can alert drivers to potential problems on the roads and can even take control of the vehicle when necessary – applying the emergency brakes if the vehicle was to collide with an object, for example.

These systems use a combination of cameras and sensors that are often built into the windscreen. They usually sit inside a car windscreen and when a glass replacement is carried out, its angle and position changes.

The process requires the correct alignment and re-calibration of the cameras and sensors to avoid any duty of care issues where driver sensors/aids may not work correctly.