At the simple touch of a button, you can check your vehicle’s most important data, take a look at your contracts and book mobility services. To initially get this information, you just have to scan the QR code is printed in your welcome letter with your AlphaGuide app.

So jump aboard. A whole world is open to you now on your smartphone.

• Contract details
• Access to lease information
• Duration and mileage
• Services included in lease contract

Have you been involved in an accident or had some misfortune? The AlphaGuide app gives you the help you need, when you need it, wherever you are.

You will always find the most suitable service partner out of the more than 1,000 authorised Alphabet partners. Drivers are directed to the nearest authorised partner workshop. This saves time, expense, and you can also take advantage of many additional benefits – such as the online appointment booking tool.

Benefits of using the service partner search:

• Online booking tool for appointments with garages as well as glass and tyre workshops
• Additional information such as opening hours or telephone numbers of service partner

We’ve thought of everything. If it has been agreed that you can claim your fuel expenses on a company car managed by Alphabet, this can be done in the AlphaGuide app. It is easy and hassle-free. Just remember to take a photo of the receipts and attach them when you complete your claim

Good to know
If you have spent your private money, you can use the app to quickly reclaim any costs. When submitting your claims just link your lease agreement with the app and state the relevant reasons for your payments.

If you are planning a journey abroad in your lease car you will require an insurance card. The AlphaGuide app enables you to easily generate your digital insurance card and share it digitally on different channels. 

Good to know
Please don’t go away without:

• Your driving licence
• Your motor insurance certificate and insurance contact details
• The vehicle registration document
• Authorisation from your employer and/or the leasing company if you don't own the car
• Your passport/ID card

* service only available for contracts that are insured via Alphabet at Vivium