Your leasecar

Information for you as an Alphabet leasecar driver and find answers for the most common questions asked by other lease drivers.

Order

Happy browsing! You can select a new lease car. Fleet Agent is the easy way of putting together a new lease-car package, calculating the lease rate and ordering your new car.

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Driving

This section provides answers to FAQs and practical tips for Alphabet lease drivers.

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Returning your leasecar

You should take account of a few things before returning your lease car. Below is an overview.

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Drop off lease car

You should return the car in good condition (i.e. clean inside and out) and report any damage to Alphabet before dropping off the car. In preparation and for information purposes, you can download our intake protocol.

For the selection of the drop off address, please remember that there is a difference between returning the leased vehicle to the authorised dealer or to an Alphabet collection point.

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Damage to your lease car

We are aware that lease cars sometimes get damaged.However, getting the problem sorted out quickly can minimise any serious issues in the future.So please report damage to Alphabet within 24 hours, so that we can organise a repair straight away.Damage not reported to Alphabet may be charged to you at a later date.You can report damage online at mijnschademelding.nl.

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Fuel expenses claim

If you want to claim fuel expenses, you can use the MTC Driver Dashboard to submit a claim. Provided your claim has been approved, you are guaranteed your money back within five working days.

If you need to fill in an expenses claim by hand, you can download the fuel expenses claim form in the ‘Service Center’ on Fleet Agent. Depending on the arrangements with your employer, Alphabet may charge administration fees. Please contact your fleet manager to find out whether this applies in your case.

MTC Driver Dashboard