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Essential services for enhanced mobility

AlphaGuide is another big step towards the mobility of tomorrow. Once installed on your smartphone, it provides your vehicle's authorised users with a host of comprehensive services and support for almost any business-travel related situation.
From reporting accident damage to finding service partners, your dependable Personal Assistant on the road takes care of everything in just a few clicks.

The benefits

  • Swift access to contract data
  • Digital service card
  • Service partner search with GPS Navigation
  • Simple and convenient damage reporting
  • Online tool for booking service appointments
  • Reminder function via push notifications

Contract data

At the simple touch of a button, you can check your vehicle’s most important data, take a look at your contracts and book mobility services. To initially get this information, you just have to scan the QR code s printed in your welcome letter with your AlphaGuide app.

So jump aboard. A whole world is open to you now on your smartphone.

  • Contract details
  • Access to lease information
  • Duration and mileage
  • Services included in lease contract

Good to know
Drivers can also use the self-service function in the app to enter changes in their personal information.

* Service available in all countries except: SE

Damage management

Have you been involved in an accident or had some misfortune? The AlphaGuide app gives you the help you need, when you need it, wherever you are. It enables a fast and uncomplicated, on-site damage assessment. In just a few steps, you can report the damage and send photos of the scene and your vehicle.

In the event of a claim, AlphaGuide gives you direct access to the experienced experts on the Alphabet Service Hotline around the clock.

Good to know
The App also includes a 112 quick call features.

* Service available in all countries except: DK, NL, SE

Swift service partner search

You will always find the most suitable service partner out of the more than 1,000 authorised Alphabet partners. Drivers are directed to the nearest authorised partner workshop. This saves time, expense, and you can also take advantage of many additional benefits – such as the online appointment booking tool.

Benefits of using the service partner search:

  • Online booking tool for appointments with garages as well as glass and tyre workshops
  • Additional information such as opening hours or telephone numbers of service partner
  • Notifications of promotional activities by selected service partners such as free car washes
  • BMW customers can continue to take advantage of all the BMW Business Card benefits

Good to know
The Service Request feature helps you to request a service appointment.

* Service only currently available in: UK, ES

Maintenance, MOT, repairs & service

A little care and attention goes a long way. The AlphaGuide app will help you find the best way to take care of your vehicle – from regular check-ups and repairs to seasonal tyre changes. You will even get push notifications reminding you in good time to arrange an appointment or that your vehicle is due for an MOT.

Good to know
Partner workshops, tyre partners, petrol stations and charging stations in your immediate vicinity. It helps arrange appointments and shows the quickest route for you to take.

*Service only currently available in: ES, UK

Claims for expenses and refund

We’ve thought of everything. If it has been agreed that you can claim certain personal expenses such as fuel on a company car managed by Alphabet, this can be done in the AlphaGuide app.

It is easy and hassle-free. Just remember to take a photo of the receipts and attach them when you complete your claim

Good to know
If you have spent your private money, you can use the app to quickly reclaim any costs. When submitting your claims just link your lease agreement with the app and state the relevant reasons for your payments.

*Service only currently available in: BE, LUX, CH, NL, UK

Travelling abroad & insurance card

If you are planning a journey abroad in your lease car you will require an insurance card. The AlphaGuide app enables you to easily generate your digital insurance card and share it digitally on different channels. Please complete the forms and leave your contact details.

Good to know
Please don’t go away without:

  • Your driving licence
  • Your motor insurance certificate and insurance contact details
  • The vehicle registration document (form V5); alternatively, a VE103 form can replace the requirement for a V5
  • Authorisation from your employer and/or the leasing company if you don't own the car
  • Your passport/ID card

* Service only currently available in: BE, LUX, DE, NL, UK, ES

Mileage tracker

With the AlphaGuide app, you can easily monitor your mileage so you can ensure that you remain on track relative to the contracted maximum mileage allowed. This also enables your company to maintain a simple and comprehensive mileage registration in accordance with the regulations of the relevant tax authorities.

Fleet managers also get a complete overview of the excess or under-mileage of leased vehicles.

Good to know
The Mileage Report feature lets users capture journey data and use this when submitting documents to the authorities as part of a tax declaration.

*Service only currently available in: NL, UK, DK